Legal

Refund Policy

Clear and simple refund guidelines

Last Updated: March 2026 | Effective Date: March 2026

Policy Overview

Zeluu wants you to be completely satisfied with your purchase. This refund policy explains what is eligible for refund and how to request one.

KEY PRINCIPLE
NO REFUNDS IF ANY CREDITS HAVE BEEN CONSUMED FROM YOUR PURCHASE

Refund Eligibility

ScenarioRefund Eligible?Details
Credit purchase not used
Within 7 days		YESFull refund if zero credits consumed
Credit purchase with ANY usageNOEven 1 credit consumed = no refund
Subscription cancellation
Mid-month		NONo prorated refunds for partial months
Promotional creditsNOCannot be refunded, only used
Purchase after 7 daysNO7-day window has passed

How to Request a Refund

Step 1: Check Eligibility

Verify that your purchase is within 7 days AND no credits have been used.

Step 2: Contact Support

Email support@zeluu.com with:

  • Your account email address
  • Purchase date and amount
  • Brief reason for refund request

Step 3: Verification

We verify your account and confirm zero credits have been used. This typically takes 24 hours.

Step 4: Process Refund

If approved, funds are returned to your original payment method within 5-10 business days.

Refund Timeline

Note: Bank processing times vary. Some banks may take longer than 10 days to credit refunded amounts. Contact your bank if funds don't appear after 10 business days.

Credit Usage Tracking

We track credit consumption automatically. Your account shows:

If any credits have been consumed, the purchase is ineligible for refund. This is determined by our system automatically.

Subscription Refunds

Monthly Subscriptions

Example: If you paid on March 1 and cancel on March 15, you keep access until March 31. You are not refunded for the unused March 15-31 period. Future charges (April, May, etc.) will not occur.

Partial Refunds

Partial refunds are NOT available. You either receive:

We cannot refund a portion of your credit purchase, even if you used only 10% of the credits.

Promotional Credits & Offers

Exceptions & Special Cases

Service Failure

In the rare case of a critical service failure (e.g., account data loss, widespread system outage), Zeluu will evaluate on a case-by-case basis. Contact support@zeluu.com to discuss.

Billing Errors

If you were charged twice or an incorrect amount was charged, we will refund the error immediately plus any applicable fees.

Fraudulent Activity

If your account was compromised and credits were used without authorization, contact support immediately with evidence. We will investigate and may grant an exception.

Frequently Asked Questions

Can I get a refund if I used my credits?

No. If any credits have been consumed from your purchase, no refund is available.

What if I only used 1 credit?

If even 1 credit has been used, the entire purchase becomes ineligible for refund. The threshold is zero usage.

Can I get a refund after 7 days?

No. All refund requests must be made within 7 days of purchase.

Can I transfer my credits to another account?

No. Credits are account-specific and cannot be transferred.

How long does a refund take?

Once approved, refunds are processed within 5-10 business days.

What if my refund was denied?

You can appeal by emailing support@zeluu.com with additional information.

Are promotional credits refundable?

No. Promotional credits and bonuses have no cash value and cannot be refunded.

What happens to my data if I get a refund?

Your account and learning history remain intact. You lose access to unused credits, but your progress data stays.

Contact Support

For refund requests or appeals:

Still Have Questions?

Our support team is here to help. Email us at support@zeluu.com

Last Updated: March 2026